Refund and Returns Policy

Effective Date: January 6, 2026

1. Overview

This Refund and Returns Policy outlines the terms and conditions regarding refunds and returns for all services and products offered by Virtual Care. We are committed to transparency and clarity in our policies. By engaging with our services and purchasing our products, you acknowledge and agree to the terms laid out in this document.

2. No Refunds or Returns

Due to the nature of our medical services and the products we dispense, Virtual Care does not offer refunds or accept returns for any services rendered or medications purchased. All sales are final.

A. Virtual Visit Charges

The fee associated with a Virtual Visit covers the cost of the consultation with one of our licensed healthcare providers. Once you have completed a consultation with a provider, this service is considered rendered and is strictly non-refundable, regardless of the outcome of the consultation or whether a prescription is issued.

B. Medication

For safety and regulatory reasons, all medication sales are final and non-refundable. Once a medication has been dispensed and shipped by our partner pharmacies, it cannot be returned for any reason. This policy applies to all prescription and non-prescription products available through our platform.

3. Damaged or Incorrect Orders

In the unlikely event that your medication arrives damaged or you receive an incorrect order, please contact our customer support team immediately at [Insert Customer Support Email or Phone Number]. We will work with you to address the issue on a case-by-case basis. Please note that providing photographic evidence may be required to resolve such issues.

4. Policy Acceptance

By proceeding with a purchase or scheduling a consultation on the Virtual Care platform, you confirm that you have read, understood, and agree to this Refund and Returns Policy. We encourage you to review these terms carefully before making any purchase.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact our support team for clarification before proceeding with our services.

Virtual Care
Email: admin@virtualxpresscare.com
Phone: 877-427-0744